Privacy Policy

1. Who we are

One Legal Limited, 389 Khyber Pass Road, Newmarket, Auckland 1023. Phone 09 918 9191. Email office@onelegal.co.nz. We are the agency responsible for personal information collected through this website.

2. What this policy covers

This policy applies to personal information collected through www.onelegal.co.nz, including enquiry and intake forms, email subscriptions and website analytics. Information you give us as a client is also governed by our terms of engagement and our professional obligations, including the Lawyers and Conveyancers Act (Lawyers: Conduct and Client Care) Rules 2008.

3. Information we collect

• Enquiry and intake forms: your name, email address, phone number, your role in the matter, the names of other parties (for conflict checking), key dates, and the description you provide.
• Technical and analytics information: pages visited, approximate location, device and browser type, referring site and campaign identifiers, collected through cookies and similar technologies (see section 7).
• Email subscription: your email address, if you choose to subscribe to OneLegal Insights.

Please do not send confidential or privileged documents through the website. We ask for the minimum needed to assess whether we can act. If you do not provide information reasonably required for an enquiry or conflict check, we may be unable to assess whether OneLegal can act for you.

4. How we use it

• To assess an enquiry, run a conflict check, and tell you whether we can act and on what scope and fee basis.
• To contact you about your enquiry.
• To understand how the website is used and which pages and sources lead to enquiries, so we can improve it.
• To send OneLegal Insights if you have opted in. You can unsubscribe at any time using the link in each email.

We do not sell personal information. We do not use enquiry information for marketing unless you have opted in.

5. Who we share it with

We use service providers for website hosting, email, analytics, workflow automation and practice management. Some providers may store or process information outside New Zealand. Where a provider processes information only on OneLegal's behalf, OneLegal remains responsible for that information under the Privacy Act 2020. Where OneLegal discloses personal information to an overseas person or organisation for that recipient's own purposes, OneLegal will comply with information privacy principle 12. We may also disclose information where required or permitted by law or our professional obligations.

6. How long we keep it

OneLegal keeps personal information only for as long as it is reasonably required for the purpose for which it was collected, or to meet legal, professional, conflict-checking, risk-management or record-keeping obligations. If OneLegal does not accept an engagement, it may retain limited identifying information needed for future conflict checks while deleting other enquiry material when it is no longer required. Client information is retained in accordance with applicable legal and professional obligations. Analytics information is retained in accordance with the settings and retention periods configured for the relevant analytics service. Subscription details are retained until you unsubscribe or they are no longer required.

7. Cookies and analytics

We may use Google Analytics 4 through Google Tag Manager to collect website usage, device and traffic-source information and to attribute enquiries to the source that led you here (for example a search engine or a referral). We may use first-party cookies or similar technologies to remember that source for a limited period. We do not send your name, email address or form content to analytics tools. You can block cookies in your browser; core website functions should remain available.

8. Security

We use reasonable safeguards to protect personal information, including access controls and encrypted connections. No method of transmission over the internet is completely secure. If a privacy breach occurs, OneLegal will assess and respond to it and will notify affected individuals and the Office of the Privacy Commissioner where notification is required by the Privacy Act 2020.

9. Your rights

You may ask to see the personal information we hold about you and ask us to correct it. Contact office@onelegal.co.nz. If you are not satisfied with our response you may complain to the Office of the Privacy Commissioner (privacy.org.nz).

10. Changes

We may update this policy. The date at the top shows the latest version.